Productivity

●Number of overtime hours Monthly average hours per employee in excess of statutory working hours
●Ratio of employees working excess hours Ratio of employees working more than 40 hours of overtime per month
●Output satisfaction Ratio of employees who use work-style systems that say they are “satisfied” or “moderately satisfied” with their output

Employee satisfaction

●Satisfaction with work-life balance Ratio of employees who say they are “satisfied” or “moderately satisfied” with the balance between work and home life
●Use of work-style systems Ratio of employees who say they are “satisfied” or “moderately satisfied” with the use of flexible work-style systems
●Satisfaction with communication at work Ratio of employees who say they are “satisfied" or “moderately satisfied" with the level of smooth communication with other business divisions

Customer satisfaction

●Number of visits to customers Ratio of employees in front-facing divisions who visit customers more than three times per week
●Time spent dealing with customers Ratio of employees in front-facing divisions who spent more than three hours per week dealing with customers
●Satisfaction with service provision Ratio of employees who say they are “satisfied” or “moderately satisfied” with the quality of services they provide customers

Remote working

●Number of days worked at home (cumulative) Total number of days worked at home for all employees
●Use of remote working systems Ratio of employees who worked remotely for more than three hours per month

Ratio of engineers

Ratio of female employees

*Includes female employees on maternity leave or away from work for other reasons